Quality Assurance

The Quality Assurance Assessment Tool is an online application designed to improve the quality of work delivered by your teams.

So for a simple, fast and EFFECTIVE way to identify and objectively monitor performance
within your teams, and drive consistently higher standards – install the Quality Assurance Assessment Tool now!

The Assessment Tool

Often within change / improvement programmes the quality of the work delivered by the teams and the impact this has on the overall customer experience is neglected. Senior members of the board are so focussed on the balance sheet and revenue, the quality of the product and delivery of service comes afterwards. At Balcroft, we have identified the importance of balancing the delivery of change with the improvement of quality and understand that without high quality products and outstanding standards of delivery, organisations will soon begin to deteriorate and in some unfortunate cases fail to continue to exist. Our products and services are underpinned by the implementation of our quality assurance application.

We believe the only way to implement change within an organisation, once the new ways of working have been designed, is to continually monitor the impact on quality and support the managers in continuing to identify improvements.

The Quality Assurance Assessment Tool is an online application designed to improve the quality of work delivered by your teams. It is a simple, fast and EFFECTIVE way to identify and objectively monitor performance within your teams, and drive consistently higher standards.

The application is for all managers at all levels to monitor the standard of activity being delivered by their teams. It has a simple scoring system that supports teams in delivering between 15% -30% improvements and drives best practice and consistency within your business

What is it?

The QAAT has been designed to support organisations in;

  • The tracking, measurement and quantification of compliance to process.
  • The individual, team, departmental and organisational tracking, measurement, and quantification of not only quality but the improvement of quality.
  • The delivery of automated online, real time, Mystery Shopper scores.

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What are the Benefits for you?

Outside of the obvious benefits to having an automated application within the business that enables you to track and improve the quality of your products and services, the Quality Assurance Application Tool will…

  • Support you in the identification and implementation of quality improvement opportunities across your entire business.

  • Assist you in realising those opportunities such that your customers and staff see a tangible improvement in delivery 15% – 30% improvement.

  • Enable you to translate the improvement in quality into overall improvements in productivity and profitability.

  • Deliver graphical reports to use in staff, team, departmental, customer and account reviews and appraisals. This way you can demonstrate the value of your offering and build a focussed plan for continual improvement.

  • Allow you to complete your own real time online mystery shopper activity and give your objective, external mystery shoppers a consistent structured approach. Because the application is online and can be completed real time, there is no additional time required for write up or consolidation. Insights into quality at the press of a button.